No returns are accepted without prior authorization. All requests for returns must be made in writing via email or fax within 30 days of shipment. Returns are subject to restocking charge of 35% and return freight unless waived for reasons of demonstrated defect or accompanied by an offset order of equal or greater value. Only unopened merchandise in factory packaging is accepted for return and credit Opened or cut rolls are not acceptable for return. Washington Wallcoverings is not responsible for any costs associated with installation regardless of issue.